Support
Our Commitment
We design tools that work — for students, for educators, and for institutions. Every product is built to be intuitive, self-contained, and easy to implement. And when you have questions, we're here.
What's Included With Every Purchase
Interactive Browser-Based Tool or Toolkit
Ready to upload to your LMS or share directly with students
Educator/Facilitator Guide
Session agendas, preparation checklists, facilitation tips, and adaptation guides
Student Guidance
To enhance guided and self-directed use.
LMS Integration Guide
Step-by-step instructions for Canvas, Blackboard, Moodle, and other platforms
Email Support
We'll respond to your email within 1–2 business days
Compliance Documentation VPAT and HECVAT reports available on request
Product Launch Walk-Through
Program, multi-program, and institutional clients receive a complimentary live orientation session to support successful implementation:
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Virtual walk-through of the tool and support materials
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Q&A with the B Optimal team
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Implementation planning tailored to your context
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Tips for facilitator training and student rollout
We'll reach out after purchase to schedule your session.
Our Commitment to Learning Accessibility
Our Approach
At B Optimal Consulting, we believe learning accessibility is not a checklist. It is a design stance.
Our tools and toolkits are built from the ground up to anticipate and accommodate human variability, ensuring that all learners can engage meaningfully regardless of ability, background, circumstance, or context.
We meet learners where they are—without assumptions about prior academic success, available support systems, or predetermined definitions of achievement. Every learner's goals are valid.
How We Define Learning Accessibility
The proactive design and delivery of learning experiences, resources, and environments that anticipate and accommodate human variability—ensuring that all learners can perceive, engage with, and demonstrate their learning regardless of ability, background, circumstance, or context.
Our Criteria for Accessible Learning
Every B Optimal product is designed and evaluated against six research-informed criteria that go beyond technical compliance to address the full spectrum of learner needs.
Perceivability & Format Flexibility
Content is accessible through multiple modalities and in formats learners can adjust and manipulate.
Cognitive Accessibility
Information is presented clearly, chunked appropriately, and scaffolded to reduce cognitive load.
Learner Agency & Self-Regulation
Resources provide transparency, meaningful choices, and metacognitive support for self-directed learning.
Temporal Flexibility
Structures accommodate different processing speeds, life circumstances, and self-paced progression.
Social & Emotional Accessibility
Language and design communicate belonging, validate diverse goals, and reduce barriers to engagement.
Economic & Privacy Accessibility
Resources work on common devices, require no hidden costs, and follow privacy-first, FERPA-compliant design.
Technical Compliance
All products meet or exceed current accessibility standards:
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WCAG 2.2 Level AA compliance across all interactive tools
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Section 508 conformance for federal accessibility requirements
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ADA Title II alignment for public higher education institutions
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New York State accessibility mandates for educational technology
Compliance Documentation
Voluntary Product Accessibility Templates (VPATs) and HECVAT documentation are available upon request for institutional procurement processes. Contact us at janine@boptimalconsulting.com.
Grounded in Universal Design for Learning
Our approach aligns with the Universal Design for Learning (UDL) framework, providing:
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Multiple means of Engagement — honoring the "why" of learning through inclusive design that validates all learners
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Multiple means of Representation — addressing the "what" through flexible formats and clear presentation
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Multiple means of Action and Expression — supporting the "how" through learner agency and temporal flexibility
Ready to Learn More?
We'd welcome the opportunity to discuss how our tools and toolkits can support your institution's accessibility goals and student success initiatives. Contact Dr. Janine Bower at janine@boptimalconsulting.com to get started today.
Your Path from Discovery to Ready-to-Use
Frequently Asked Questions
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What do we receive after purchase?
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Licensed access to the purchased tool(s) for authorized institutional staff
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Secure, password-protected access designed for internal use
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Clear implementation guidance for program leaders
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Staff onboarding and introduction (included with suite and toolkit purchases)
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Student-safe access options for approved student versions (where applicable)
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Low-lift, privacy-conscious design (no student accounts or server-side data collection)
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Ongoing support for access, implementation, and use questions
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What if I have questions after purchase? Email us at support@boptimalconsulting.com. We respond within 1-2 business days.
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How do I request compliance documentation? Email us at support@boptimalconsulting.com and let us know which reports you need (VPAT, HECVAT, or both).
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What's included in the Onboarding? A live virtual session covering tool navigation, support materials, implementation planning, and Q&A — tailored to your program or institution.
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How do I know which license tier I need? Licenses are based on the number of students using the product. Not sure? Contact us — we're happy to help you find the right fit.